Customer Service.

  • Contact (response time <24 hrs.)
  • All order-related questions (incl. order confirmations and communication about defects)
  • All order/delivery related questions following approved NPD/ EPD requests
  • All sample requests for ZHJD product sister companies and Joint Ventures are interested in
  • Customer master data (changes is invoice address, delivery address and scm-contact)
  • Test trial requests for NPD/ EPD products
  • Request regarding prices for Joint Ventures
  • Request regarding product analyzes externally
  • Request for any surcharges incl freight costs (e.g. air freight), analyzes etc:
  • Requests for financial settlements (e.g. credit/debit notes for complaints, etc)
  • Requests for THT extension
  • Demand planning/demand review (demand planning on tactical horizon: 2 months - 12 months)


Roderik de Nooijer
Teamleader Customer Service
Tel +31 626742311


Corine van der Wende
Customer Service Representative
Tel. +31 111419217


Daniëlle Hage
Customer Service Representative


Mike Willemse
Customer Service Representative
tel. +31 657780777


Maria Pankow
Customer Service Representative
Tel. +31 111419544


Jens Koks
Demand Planner
tel. +31 682093259